"I had managers in my face yelling at me," Sabrina Bertrand, who worked as a licensed personal banker for Wells Fargo in Houston in 2013, told CNNMoney. "They wanted you to open up dual checking accounts for people that couldn't even manage their original checking account."
Wells Fargo is paying a $185 million fine, instituting a new $50 million program to fix this, and fired over 5,000 employees.
Incentive compensation schemes work best when there are clear metrics to be rewarded and there is little room to game the system. However, sometimes the metric is made more clear by making it a proxy for the behaviors you wish to incentivize. The more the metric is removed from the value creating behaviors, the easier it becomes to game.
Hat tip: Darshak Patel