AI is changing which employee skills create value and how to
incentivize these skills. EY recently announced a
$100
million employee rewards program aimed at recognizing workers who develop
“future-focused” capabilities and use technology to produce better outcomes.
The interesting part is what EY has chosen to reward. Along with technology
adoption, the firm emphasizes business acumen, judgment, adaptability,
experimentation, collaboration, and innovation. As AI makes some technical
capabilities more abundant,
human
judgment can become increasingly scarce and valuable. EY is not simply
paying employees to use more AI; it is rewarding them for developing skills
that make AI more productive.
That changes the incentive problem. If AI substitutes for
routine research, analysis, or coding, producing more of those activities
becomes a less useful measure of employee performance. Knowing which questions
to ask, recognizing when an AI answer is wrong, exercising judgment when
information is ambiguous, and finding new ways to combine AI with expertise can
become more valuable. But these qualities are also difficult to measure.
Counting hours, completed reports, or even AI usage is relatively easy; determining
whether an employee exercised good judgment is not. EY's new program therefore
allows employees
at all levels to recognize colleagues, while other EY initiatives use
simulations, coaching, and assessments of decision-making and collaboration to
identify these less tangible skills.
Moving from objective output measures toward judgment,
adaptability, and collaboration also changes the role of supervisors. Managers
must have more discretion to decide whose contributions actually created value,
making the quality and credibility of those evaluations more important. EY has
argued that AI-era performance management should place greater weight on peer
feedback, coaching, adaptability, and cross-functional impact, rather than
relying simply on traditional manager ratings. It is also investing in more
structured ways of assessing these skills: its new Career
Residency program uses workplace simulations, coaching, and client
situations to assess decision-making, collaboration, learning, and adaptation.
As easily measured tasks become easier to automate, performance evaluation may
consequently depend more on subjective judgment, but also on multiple
evaluators and better ways of evaluating the evaluators.