The FTC has proposed a new rule governing personalized pricing, the increasingly feasible practice of using information about an individual customer to determine the price they are offered. Importantly, the FTC does not have authority to ban personalized pricing. Instead, sellers would have to disclose when personal information was used to determine a customer's price. The economics is familiar: by estimating each customer's willingness to pay, firms can practice direct price discrimination, charging higher prices to customers willing to pay more and lower prices to those who otherwise might not buy. This allows firms to capture more consumer surplus, but it can also increase sales by bringing low-willingness-to-pay customers into the market.
In some ways, personalized pricing takes us back to the nineteenth century. Before price tags became common, once a customer had selected some items at the general store, the clerk and the patron would start haggling. Different customers could therefore pay different prices for the same item, depending partly on the merchant's assessment of their willingness to pay. The spread of department stores and mass retailing replaced this individualized bargaining with posted, take-it-or-leave-it prices. Digital technology may now be reversing that evolution. Instead of a nineteenth-century shopkeeper sizing up the customer across the counter, an algorithm can use browsing histories, locations, previous purchases, and other data to more precisely size up willingness-to-pay. The FTC's proposal would still allow this twenty-first-century version of an old pricing strategy but would require firms to tell customers when it is happening.





