Wednesday, March 14, 2012

Should you trust your auto repair garage?

To answer this question, economist Henry Schneider took his used Subaru to 40 garages, loosening the battery cable and draining some coolant before each visit. He even wrote himself a script and memorized it, to make sure he was telling every garage the same thing. “We bought the car recently, and we should have had it looked at before we bought it, but we didn’t,” he would say. “It hasn’t started a few times. Can you check that out?” He also asked for a thorough inspection.

At only 27 of the 40 garages did mechanics tell Mr. Schneider that he had a disconnected battery cable, the very problem to which he had pointed them by saying his car didn’t always start. Only 11 mentioned the low coolant, a problem that can ruin a car’s engine. Ten of the garages, meanwhile, recommended costly repairs that were plainly unnecessary, like replacing the starter motor or the battery. (Tellingly, his results were in line with what the Automobile Protection Association found when it performed its experiments in Canada.)

Note that this is similar to the experiments run by 60 Minutes that exposed a similar problem at Sears Automotive.

34 comments:

  1. Trust is the factor which can built any business and can give it a way to success. And trust is built by great services to your customers.
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  2. Because I'm usually using a repair shop my auto warranty provider recommended, I tend to trust the shop I'm at. If you're ever uneasy, though, feel free to get a second opinion!

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  4. Nice post! This is true you can save your precious time and money if you choose a trustworthy repair shop. This will be a smart decision to choose a perfect shop for repair as there are many shops available in market which is false and can sold your auto vehicle part during the time of repair.

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  5. The roof looks like something I snowboard on but it’s fine to look at. The pit wall is terrible design though!
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  6. yup..without trust nothing will happen in this world

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  7. Hopefully those with tickets this year will have a better view thanks to them being moved to the middle.
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  8. It is very difficult to trust auto repair shops. So i think before stepping in to a auto repair shop ,we should check the shop's profile. And it is also advisable to maintain good relationship with your mechanics so that they can provide best service.

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  12. Nobody trust on their auto repair garage because people don't get proper repairing service from them.

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  16. for better service, we should trust our auto repair garage. they are expert, who will give you best service.

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