After an intensive four-week training period that compensates new employees with their full salary, the company presents the freshly trained group with something called The Offer: “If you quit today, we will pay you for the amount of time you’ve worked, plus we will offer you a $1,000 bonus.” Zappos tests the commitment of its employees from the get-go, because it realizes the importance of a strong call-center team when that's the only customer service experience an online customer will get.
Thursday, May 22, 2008
How to weed out less committed employees
To avoid hiring less committed employees, Zappos (the shoe company acquired by Amazon) used to use a unique screen:
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Wow - That is a unique test. Very interesting approach.
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