Customer Service Losers

Think you have to keep your customers happy to stay in business? Not so much. In a recent MSN Money – Zogby International poll of how customers think they are being treated by the nation's largest retailers and service providers, nine of the Top 10 were repeats from last year (and by Top 10, I mean Top 10 Worst). Here’s the list:

1. AOL
2. Comcast
3. Sprint Nextel
4. Capital One
5. Time Warner Cable
6. HSBC
7. Qwest
8. Abercrombie & Fitch
9. Bank of America
10. Citigroup