Lessons from
Starbucks' renaissance:
- Hire the old CEO who originally built up the brand
- Close poorly performing outlets
- Squeeze $500M efficiencies out of the production process
- "Freshen" the brand with social awareness and "fair trade" coffee
- Get rid of the cookie-cutter retail outlets, and customize shop designs to fit into local markets
- Close for a day to teach the baristas how to make better espresso
These changes have lead to a 100% abnormal return (above what the market did) in the last year.
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